Before work begins
If you cancel before NGM Forge has begun the agreed work, you may request a refund of payments made for that work, less any clearly disclosed, nonrecoverable third-party purchases or fees that you authorized, to the extent permitted by law.
After work begins
If work has started, we will review the completed work, time spent, milestones delivered, and nonrecoverable costs. Where appropriate, we may offer a partial refund of the unused portion of your payment. We will explain the calculation.
Completed custom services
Custom work that has been completed and delivered in accordance with the agreed scope is generally not refundable simply because you change your mind. If there is a material problem with the agreed deliverables, contact us so we can review it and offer an appropriate remedy consistent with your agreement and applicable law.
Appointments and repair services
For scheduled consultations, on-site work, diagnostics, and repair services, any cancellation fee or nonrefundable diagnostic charge must be disclosed and agreed to before it applies. Replacement parts and special-order purchases may be subject to separate agreed terms.
Subscriptions and recurring services
If you purchase ongoing hosting, maintenance, or other recurring services, the applicable agreement will state the billing cycle, cancellation method, and whether any unused period is refundable. Cancellation normally stops future renewals; it does not automatically reverse charges for service already provided.
How to request a cancellation or refund
Email noah.mccann@ngmforge.com with your name, invoice or request number, and reason for the request. We will review the request and respond with next steps. Approved refunds are returned through the original payment method where feasible; posting time depends on the payment provider and bank.
Your legal rights
This policy does not override any non-waivable rights under applicable law, nor any more favorable written refund terms agreed for a specific project.